Tenant Advocacy

IMPORTANT: Please note that while changes were made to the Residential Tenancy Act on 1 July 2013, some of the old laws may still apply to you. Accordingly, we strongly encourage you to get appropriate legal / tenancy advice from our Centre concering the application of the new laws.

Our Tenant Advocate provides a FREE service and can give information and support to people who are in Residential Tenancies, Public Housing, Community Housing or living in Park Homes.

There is no means or income testing to access this service.

You can also get help with information about your rights and responsiblities as a tenant.

Consumer Protection has made available three short videos to explain the new tenancy laws to renters in WA. They cover the typical stages of a tenancy: getting started, moving in, and ending a tenancy. Each video has been re-dubbed in languages other than English meaning they are also available to watch with audio content in Burmese, Dinka, Farsi, Malay, Mandarin and Swahili. Additionally, translated transcripts of the videos are available in Arabic, French and Italian. All videos and transcripts can be found on http://www.commerce.wa.gov.au/renting

Please note this service is not for landlords or corporate tenants. Landlords may contact the Department of Commerce on 1300 30 40 54. Corporate tenants may contact the Small Business Development Corporation on 131249.

Tenants Rights Factsheets

The following Residential Tenancy Factsheets have been updated since 1 July 2013:

  • Residential Tenancy Databases (RTDs)
  • Making an application to rent a house
  • Signing the tenancy agreement
  • Property Condition Reports (PCRs)
  • Maintenance, repairs and rent reduction
  • Rent
  • Lessor or agent's right of entry
  • Security bonds
  • Department of Housing 3 Strike Policy

You can access the updated factsheets on the Northern Suburbs Community Legal Centre website.

Common questions from tenants are:

  • What is a Property Condition Report?
  • What is a Tenant Database?
  • What do I need to know about:
  • Making an application to rent a house
  • Maintenance, repairs and rent reduction
  • Rent
  • Right of entry
  • Department of Housing - 3 strikes
  • Bond and getting the bond money back
  • Signing a tenancy agreement

 



How To Get Help

The information on this page outlines different ways that you can get assistance with tenancy issues.

  • See A Tenant Advocate Worker
  • Information For Boarders & Lodgers
  • Corporate Tenants
  • Information For Landlords

See A Tenant Advocate Worker

If telephone advice is not enough and you are in need of personal assistance, you may wish to contact a Tenant Advocate from the WA Tenancy Network at one of the following agencies closest to you. Tenant advocates can help with such things as writing letters, applications to Homeswest, and going to court.
 
Eastern Suburbs:
Midland Information Debt & Legal Advocacy Service (Midland)
Telephone: 9250 2123

North Central Suburbs:
Welfare Rights & Advocacy Service (Perth)
Telephone: 9328 1751

Northern Suburbs:
Northern Suburbs Community Legal Centre (Mirrabooka)
Telephone: 9440 1663
Northern Suburbs Community Legal Centre (Joondalup)
Telephone: 9301 4413

South Central Suburbs:
Sussex Street Community Law Service (East Victoria Park)
Telephone: 6253 9500

South Eastern Suburbs:
Gosnells Community Legal Centre (Gosnells)
Telephone: 9398 1455

South Western Suburbs:
Southern Communities Advocacy & Legal Education Services
Telephone: 9550 0400 (Rockingham)

Western Suburbs:
Fremantle Community Legal Centre (Fremantle)
Telephone: 9432 9790

Goldfields:
Goldfields Community Legal Centre (Goldfields)
Telephone: 9021 1888
Goldfields Community Legal Centre (Countrycall)
Telephone: 1300 139 188

Great Southern:
Albany Community Legal Centre (Albany)
Telephone: 9842 8566

Kimberley:
Kimberley Community Legal Services (Kimberley)
Telephone: 9169 3100
Kimberley Community Legal Services (Countrycall)
Telephone: 1800 686 020

Mid West / Gascoyne:
Geraldton Resource Centre (Geraldton)
Telephone: 9964 3533

Peel:
Peel Community Legal Services (Mandurah)
Telephone: 9581 4511

Pilbara:
Pilbara Community Legal Service (Karratha)
Telephone: 9185 5899
Pilbara Community Legal Service (Newman)
Telephone: 9177 8708
Pilbara Community Legal Service (Roebourne)
Telephone:9182 1169
Pilbara Community Legal Service (South Hedland)
Telephone: 9140 1613

South West
Accord West (Bunbury)
Telephone: 9791 1877
Accord West
(Freecall) 1800 222 213

Wheatbelt
Rural Community Legal Services (Northam)
Telephone: 9622 5200

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Information for Boarders & Lodgers

Please refer to the 1.09 Boarders & Lodgers Infosheet which you can download or print in PDF format from the Chapter 1 Infosheet Download page. If you don't have it already, you may need the free Adobe Acrobat Reader software to view this document.

Information For Corporate Tenants

If you are a corporate tenant seeking assistance, please contact the Small Business Development Corporation on 131 249.

Information For Landlords

If you are a landlord seeking assistance, please contact the Department of Consumer and Employment Protection on 1300 30 40 54.


ACLC Disclaimer

While making every attempt to present general legal information accurately in these publications, the Albany Community Legal Centre (ACLC) disclaims liability for any loss or damage arising from their use. These publications should not be relied upon as a substitute for legal or other professional advice.

ACLC expressly disclaims all and any liability and responsibility to any person in respect of anything done or omitted to be done by any person in reliance, whether wholly or partially, upon the advice and information given by any of the services listed in this website.

Source of Information and Publications: Tenants Advice Service